From Tech Expert to Business Leader: The MSP Transformation

January 23, 2026

Join Nick Margulski, founder of Xtechs, and Ken Patterson from Todyl to explore the real journey of building a sustainable, scalable MSP over 11 years in business, with a focus on the hard-earned lessons, critical pivots, and mindset shifts that separate thriving MSPs from struggling ones, including:

  • The fundamental difference between being technical and running a successful MSP business
  • Why understanding business processes, delegation, and workflows matters more than collecting tools
  • How to evaluate and select the right technology stack without falling into the "shiny object" trap
  • The importance of genuine relationships with clients, vendors, and your team
  • Building a self-sustaining business that doesn't require you to work 60-hour weeks

Event Details

Watch and come away with:

  • A clear roadmap for transitioning from working IN your business to working ON your business
  • Practical advice on hiring, onboarding, and putting the right people in the right seats
  • Real-world guidance on stack optimization and vendor selection based on ROI, not hype
  • Strategies for building authentic client relationships that lead to long-term retention
  • Actionable steps for creating processes and systems that enable true business freedom
  • Insights on navigating industry challenges, from client loss to technology consolidation
  • Honest perspective on emerging trends like AI and their impact on the MSP landscape in 2026

Speakers

Nik Margulski

Founder
Xtechs

Ken Patterson

Director of Community
Todyl

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